Refund policy

Effective date: 11 November 2026

This Refund Policy explains when you can get a refund for products bought from MB Unlockt at unlockt.store. It summarises section 9 of our Terms of Service; if the two ever differ, the Terms of Service apply.

In short:

Situation

What you get

You have not downloaded the ebook or used the tracker code yet, within 14 days of your order

Full refund

The file is damaged, will not open, the link does not work or the code is not accepted (fault on our side), within 30 days

Replacement, or a full refund if we cannot fix it

You downloaded the ebook or used the code and changed your mind or do not like the product

No refund

We cancel your order, or a parent reports a purchase made by their child without permission

Full refund

Nothing in this policy limits your statutory rights as a consumer.

1. No returns of digital products

We sell digital products only: PDF ebooks, online trackers and bundles of both. Because they are delivered by email and cannot be physically returned, we do not accept returns. A refund is possible only in the cases described below.

2. Your 14-day right of withdrawal

As a consumer in the EU, you normally have 14 days from your order to withdraw from an online purchase without giving a reason. For digital content, this right ends once supply begins, if you agreed to that.

At checkout, before paying, you tick a box confirming that you want your digital products delivered immediately and that you lose your right of withdrawal once the download starts or the tracker code is used. We repeat this confirmation in your order email.

This means:

  • Not yet downloaded or used – if, within 14 days of your order, you have not downloaded the ebook and have not used the tracker code, you can withdraw and get a full refund. We then deactivate the download link and code.
  • Downloaded or used – once you have downloaded the ebook or entered the code in your account, the right of withdrawal ends. We do not give refunds because you changed your mind, the product was not what you expected or you do not like it.
  • Bundles – the rules apply to each item separately. For example, if you downloaded the ebook but have not used the tracker code, you can withdraw from the tracker part and get back its share of the price.

3. Technical problems

If a product does not work because of a fault on our side, we will put it right. This covers, for example:

  • a damaged PDF file or one that will not open;
  • a download link that does not work;
  • a tracker access code that is not accepted;
  • an order email that never arrived (after checking your spam folder).

Contact us within 30 days of purchase. We will first try to fix the problem or send the product again. If we cannot fix it, or you prefer, we will refund the price of the affected product in full.

This is in addition to your legal rights if digital content does not conform to the contract.

4. Other cases

  • Orders we cancel. If we cancel your order (for example because of a pricing error or suspected fraud), we refund the full amount.
  • Purchases by children. If you are a parent or guardian and your child bought from us without your permission, email us with the order number. We will refund the order and deactivate the related download link, code or account.
  • Duplicate orders. If you accidentally bought the same product twice, tell us within 14 days and we will refund the duplicate, provided its code has not been used.
  • Account closure. We do not refund purchases when a tracker account is deleted at your request or closed because of a breach of our Terms of Service.
  • Discounts. If you used a discount code, the refund is the amount you actually paid.

5. How to request a refund

Email info@unlockt.store from the address you used for your order, and include:

  1. your order number;
  2. the product concerned;
  3. what happened (for technical problems, a short description and a screenshot help).

To withdraw within 14 days, a clear statement is enough – for example "I withdraw from my order no. ____". You may also use the model form in section 6, but you do not have to.

We reply within 2 business days.

How refunds are paid. We refund to your original payment method within 14 days of your withdrawal or of our decision to refund. We do not charge any fee for refunds. Depending on your bank or card issuer, it may take a few more business days for the money to appear in your account.

Contact: MB Unlockt, V. Putvinskio st. 60, Kaunas, Lithuania · info@unlockt.store · +370 699 89645

6. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: MB Unlockt, V. Putvinskio st. 60, Kaunas, Lithuania, info@unlockt.store

I hereby give notice that I withdraw from my contract for the following digital content:

  • Product(s): ____________________
  • Ordered on: ____________________
  • Order number: ____________________
  • Name: ____________________
  • Email address used for the order: ____________________
  • Date: ____________________
  • Signature (only if this form is sent on paper): ____________________